Roland was having a bad day. He woke up late for his job interview because the power in his house went off due to a thunderstorm that surprised his state of Ohio. While he rushed around the house to get ready, he remembered he still had to stop at the gas station for some gasoline. As he was getting gas, some of it sprayed on his suit. Upon driving to the interview site, he ran into construction and had to sit in traffic. He forgot his cell phone at home, so he could not call to inform the company he was running late. By the time he made it to the interview, he was frustrated, late, and smelled like gasoline. What could Roland possibly do to still create a positive first impression?

a) He could loudly vent his frustration and explain why he was late.
b) He could offer a firm handshake with a smile along with good eye contact when he first meets the interviewer.
c) He could make a sarcastic comment about the construction he had to sit in and the fact that he construction workers were mostly just sitting around drinking coffee.
d) He should be a no show to this interview and then call when he gets home to try to get another interview scheduled.

Answer: b