Gilberto makes a negative comment about Kristen's new haircut. He quickly recants saying, "I'm sorry, Kristen. You know I didn't mean it." Unfortunately, Kristen still feels hurt. This example demonstrates that communication is _____

While listening to someone speak, Thomas opened his eyes and mouth wide as if about to say something. This is an example of a ____ cue

Fill in the blank with the appropriate word.

Emily was recently promoted to manager of her department, but most of the employees were not happy with the selection. They decided to talk to top management about its decision

During the discussion, they suggested conducting a poll to find out whether Emily was fit for the position. This is an example of a) active resistance b) complacency. c) uncertainty. d) information deficit.