Wilona continually encourages her team to work independently from her -- the group leader. She does this by encouraging group cohesion. Wilona is an example of a ________ leader

A manager at a financial institution was caught in a financial scandal in which he had embezzled $40 million. The scandal garnered a lot of bad publicity and negatively affected customer trust

The company launched a campaign highlighting the safety of investor money and the checks it had put in place to avoid similar fraud. Which kind of behavior does company display here? a) Maintain public relations b) Maintain media relations c) Maintain customer relations d) Maintain employee relations

"Tuning your ears" for language cues includes all of the following strategies except a. finding the motives for the speaker's goal

b. role-playing the persuader. c. restating a persuasive message in various ways. d. attending to language features in discourse.