Directive-type decision makers procrastinate and focus on long-term decisions

Unit banking means:

a. a bank may have only one full-service office b. the bank is owned by a unit trust c. all branch offices are controlled by a central unit d. none of the above

________ refer to a form of product that consists of activities, benefits, or satisfactions offered for sale that are essentially intangible

A) Co-brands B) Line extensions C) Services D) Pure products E) Horizontal extensions