"Expert" power comes from perceived skills and ________ needed to achieve a group's goals.

According to the text, what is the most important skill in business according to numerous industry surveys?

a. computer applications b. actuarial expertise c. interpersonal, group and presentation communication skills d. who you know, not what you know

Common pronunciation problems include _____

A) ?leaving out a sound where none occurs B) ?adding a sound where one appears C) ?transposing sounds D) ?vocalized pauses