Today, with fewer employees to do more work, staff members are calling for more of a voice in decision making–more empowerment

Refer to Carlaura's Creamery. If Laura selectively withholds or dispenses information, and consciously arranges events to increase the chance that the structure change will be successful, she is using the _________ strategy to overcome resistance to change

a. education and communication b. manipulation c. coercion d. proven e. co-optation

She was a high school dropout but had an answer for every medical question her coworkers asked. Of course, no one believed a word she said. Which barrier to communication is at work here?

A) Predispositions about the subject B) Poor listening skills C) Reluctance to communicate D) Credibility about the subject E) Conflicting or inconsistent signals