Employees learn what the company truly values by

A) reading the corporate credo.
B) listening to top management.
C) watching where scarce resources are spent.
D) attending orientation sessions.

C

Business

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Individuals are generally motivated to join formal small groups because of the consequences they will experience if they do not join, whereas they join informal small groups because of the benefits they will derive

Indicate whether the statement is true or false.

Business

If you are in a peer's office and you answer the phone, it is inappropriate to say:

a. "Who's calling, please?" b. "This is _____. How may I help you?" c. "This is _____. I'm answering the phone for ____." d. "She is in a meeting; how may I help you?"

Business