A mother is hugging her one year old son and giving him kisses on the cheek. What type of

A good introduction does which of the following?

a. Captures the audience's attention and motivates them to listen b. Presents a clear thesis statement c. Enhances the speaker's credibility and provides a clear preview of points d. All of these

Van Veenen states that because in ODR people do not meet in person, there are some advantages to the process. Which one is not one of them?

a. It reduces the threat of a face-to-face confrontation. b. Disputants can read each other’s body language. c. It reduces the perception of power differences. d. People may be more likely to advance their issues in the ODR environment.