Describe the potential problem when a Likert-type scale contains "no opinion" or "don't know" as the neutral middle response choice.

Which self represents all the things that characterize you and that both you and others know about you?

A) hidden B) social C) blind D) open

How can the practice of dialogue help someone become a better intercultural communicator?

A. Dialogue is similar to daily conversation, but it requires us to investigate the cultural background of the other interactants before we speak. B. True dialogue can only take place when we focus on understanding people from other cultures, rather than on knowing our assumptions and social locations. C. Dialogue helps us show respect and supportiveness, but its drawback is that we cannot hear the voices of those who are shy or quiet. D. True dialogue reflects feelings of mutual equality and supportiveness that helps us really hear the voices of those who come from other cultures.