Focusing on positions or specific solutions in collaborative conflict resolution can result in creative options that enable both parties in conflict to achieve their goals

Loaded words concern ________

A) religion B) politics C) race D) all of the above

Why was Ernst and Young LLP recognized by PRWeek the year after they took over the assets of the Arthur Andersen accounting firm?

a. their success in selling all of the corporate assets b. increased revenues during the first year of management c. their work in internal and external communications d. expanded the company to a global market