The process component of the Social CRM mix is delicate because automating a broken process aggravates the existing issue. So it’s necessary to first evaluate the existing Social CRM processes. What are the seven business-process success criteria to help structure this?
What will be an ideal response?
Ownership, goals, metrics, interfaces, documentation, integrity, and fit with business
vision.
Computer Science & Information Technology
You might also like to view...
A __________ is a suite of programs for constructing and maintaining the database and for offering ad hoc query facilities to multiple users and applications.
Fill in the blank(s) with the appropriate word(s).
Computer Science & Information Technology
What are the two basic question types used on questionnaires?
What will be an ideal response?
Computer Science & Information Technology