List five sources of information a user support analyst can use during a needs analysis project.

What will be an ideal response?

Any five of the following:
Interviews with end users and managers
Surveys or questionnaires sent to end users who will be affected
Procedural manuals that detail how to operate the current technology, if one exists
Direct observation of the existing technology or workflow situation
Forms used for input into the existing technology
Reports that are output from the existing technology
Problem reports or help desk logs for the existing technology
Diagrams of workflow
Equipment inventories
Reports and recommendations from consultants or auditors who have studied the existing technology