Which of the following is a promise in exchange for an action?

To enhance product knowledge and teamwork among its new sales recruits, Whirlpool developed a program where all of the recruits would live together in a house (prior to being deployed in the field) to learn about the company's products by actually using them on a daily basis. This type of training can be classified as:

a. centralized training. b. decentralized training. c. on-the-job training. d. government training. e. consultant training.

Customers moving up future purchases to the present is

A) market growth. B) stealing share. C) forward selling. D) forward buying.