Diana sends a text to her co-worker Timothy that says “Did you take care of the apps for Friday?” Timothy thinks: Yes, I went through the applications that came in for the job opening in HR and I sent my recommendations to Phillis. So, he texts back to Diana “yes, all taken care of” On Friday, Diana arrives at the reception for the new board members. Diana is horrified to see that there are no appetizers at the function. Timothy said he had taken care of the apps! What should Diana and Timothy have done differently?

Ans: Diana should have made sure her question to Timothy was was clearly understood by using a more effective communication method than shorthand in text