The psychological orientation has two parts: establishing a good relationship with the listeners and interesting them in what you have to say.

Because the original mobile telephone service handled only 46 calls at a time in one city, the 47th caller had to dial long distance

Indicate whether the statement is true or false.

Answer the following statements true (T) or false (F)

1. It is always preferable to use concrete language over abstract language. 2. Generally, women are politer in their speech and use more indirect statements when making requests than do men. 3. All self-enhancement involves deception. 4. Disconfirmation is the same as disagreeing with someone.