List the errors likely to be made in rating performance, and identify whether each error is intentional or unintentional
What will be an ideal response?
The following intentional and unintentional errors are likely to be made in rating performance:
Unintentional errors
- Similar to me error
- Contrast error
- Halo error
- Primacy error
- Recency error
- Negativity error
- First impression error
- Spillover error
- Stereotype error
- Attribution error
Intentional errors
- Leniency
- Severity
- Central tendency
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Eustis Lee is a lawyer who handles only drunk-driving cases. No matter how quickly he resolves the case, he charges each customer $5,000. Lee justifies the fee because of his lengthy education and the years he has spent learning how the judicial system operates. Which pricing policy is the lawyer using?
a. price maintenance b. potential (or base) pricing c. flexible (or variable) pricing d. professional services pricing
An individual who is concerned about how work is completed and tries to get people to work together and perform better best describes
A) customer. B) leader. C) manager. D) sponsor.