Explain how the post 9-11 shift of viewing the customer as always right to the customer as an ongoing target of suspicion and surveillance has affected the communication of emotions in airports.  

What are speeches about events? Provide two to three examples of speeches about events

What will be an ideal response?

Diego needs to make an impromptu response to another speaker at a staff meeting. Your textbook recommends that he should do all of the following except

A. state the point he wishes to make. B. state the point he is answering. C. use signposts to help the audience keep track of his ideas. D. maintain eye contact with the audience. E. tell the audience how nervous he is about impromptu speaking.