The support activities in the generic value chain contribute directly to the production, sale, and service of the product

Which of the following would LEAST likely be included in a firm's CRM system?

A) weekly sales call plans B) stress management techniques C) monthly planning calendar D) sales meeting notes E) customer information

When a firm has fixed operating costs, operating leverage is present. In that case, an increase in sales results in a more-than-proportional increase in EBIT, and a decrease in sales results in a more-than-proportional decrease in EBIT

Indicate whether the statement is true or false