Galanes and Adams argue group members should be thorough in gathering information and diligent in evaluating it.

"Bringing IP functionality to legacy equipment, Siemens will unveil an IP adapter for its Optiset line of

desktop office telephones. By transferring the switching fabric from the line card on the PBX to an Ethernet port, the adapter will allow enterprise users to convert to IP calls without buying new line equipment." The difficulty in comprehending what this press release means is the result of A) gobbledygook. B) trigger words. C) industry jargon. D) abstract qualifiers.

The author suggests that to empower your speaking, you should avoid self-critical statements because

A) they make you sound unprepared. B) they signal low social class and hence little power. C) they signal a lack of confidence and make public your sense of inadequacy. D) they make your speeches all sound the same.