A firm that extensively uses relationship-marketing strategies is most likely to:
a. focus on the internal rather than the external business environment.
b. rely on aggressive sales strategies.
c. be highly centralized.
d. encourage teamwork among employees.
ANSWER: d
Most successful relationship marketing strategies depend on customer-oriented personnel, effective training programs, employees with the authority to make decisions and solve problems, and teamwork.
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The "Part B - Medical Payments" section of the standard Watercraft or Boatowners policy covers all necessary medical expenses if they are claimed:
a. Within 7 years following a covered accident. b. Within 30 days of a covered accident. c. Within 6 months of the covered accident. d. Within 3 years following a covered accident.
Define subject matter jurisdiction. In terms of subject matter jurisdiction, describe the types of cases that are subject to:
a) exclusive federal jurisdiction; b) concurrent (in other words, both federal and state) jurisdiction; and c) state court jurisdiction.