A process troubleshooter has to decide which problem to address first with his or her cause-and-effect diagram. The data analysis tool that will help him decide which problem to tackle first is a:

Which of the following is LEAST LIKELY to be useful in evaluating a company's corporate governance system for investment analysis purposes?

A) Assess issues related to the board, managers, and shareholders. B) Review the company's regulatory filings and financial information provided to shareholders. C) Flag items such as egregious use of insider transactions for users of the financial statements

Comparisons between products are often quite difficult because they may have unique features and different levels of quality and price. These types of product are seen by consumers to differ in quality, style, suitability, and lifestyle compatibility. What products are they?

a. heterogeneous shopping products b. comparative convenience products c. product equivalents d. homogeneous shopping products