For a small coffee cafe, which of the following is a nonvalue-adding activity?
A) Importing coffee beans
B) Purchasing ingredients
C) Accounting for materials and conversion costs
D) Operating the drive-through window
C
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If you are wronged by an inaccurate news story in a crisis, what is the best course of action?
A) Have your CEO contact the editor for an explanation. B) Go on the attack against the media organization. C) Lay low until the negative story blows over. D) Complain to the reporter or editor.
A bank randomly looks at loan applications and checks them for errors. Ten applications and the number of errors identified on the applications are found in the following table
When the process is working correctly, the average number of errors found is 2. Construct a c-chart to determine if the process is in control. Application number Number of errors 1 3 2 0 3 1 4 0 5 3 6 2 7 4 8 4 9 1 10 1