As a team leader, Ginger's team has recently been assigned to develop a new product that is viewed as a risky assignment in her company. To build credibility, what is best for Ginger to do?

A) Focus primarily on managing agreement and disagreement among her team members during this assignment
B) Express views with which her team members can agree, such as "We have a lot of diversity of opinion in our team regarding this assignment."
C) Ask the human resources department to provide training that focuses on creative thinking to her team members
D) Provide her team members with statistics related to the number of new products that have succeeded

Answer: B
Explanation: A) Incorrect. Though managing agreement and disagreement is one effective approach to building team leader credibility, it is not the best or most effective one.
B) Correct. This approach is called using commonality and reciprocity. Team members have a tendency to agree with you more if they have received something from you in advance, even if that is merely your agreement with their point of view.
C) Incorrect. Asking HR to present ideas about your creativity would probably harm your credibility with your employees.
D) Incorrect. Though sharing information is one effective approach to building team leader credibility, it is not the best or most effective one.