The function in a reverse logistics process that takes used goods from customers and distributes them to the production process or to distributors and retailers is:

Management, in any organization, can apply the conclusions of the Hawthorne studies by:

a) improving lighting and other physical features of the workspace b) creating a business environment where people feel they are a part of decision making and that they belong c) supplying additional layers of management and worker supervision

Web "content sites" provide news and entertainment and support a company's PR efforts

Indicate whether the statement is true or false