The customer service representatives at a call center have been asked to handle each call within five minutes. At the same time, they have been asked to answer all customer queries in detail and provide appropriate solutions
What kind of service gap is apparent here?
A) gap between perceived service and expected service
B) gap between service delivery and external communications
C) gap between service-quality specifications and service delivery
D) gap between management perception and service-quality specification
E) gap between consumer expectation and management perception
C
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In a new loan closing, the net loan proceeds figure becomes a credit to the broker.
a. true b. false
When a blanket mortgage is placed upon a property and a "release schedule" is put into the mortgage showing the amount of the loan that must be paid off for each of the lots, those individual amounts would likely be proportionately larger for the first lots that are sold. The reason for this practice is:
A: To increase the security value of the remaining lots; B: To compensate for the loss of security as the lots under the blanket encumbrance are removed; C: To compensate for the loss of security due to the best lots being sold first; D: All of the above.