A typical enterprise consists of a wide variety of departments, centers, and divisions -- collectively known as ______ units.

Where can you find a list of recently opened documents?

A) By hovering over the Restore button B) Under the Page Layout tab in the Ribbon C) To the right of the File menu when opened D) Under the View tab of the Ribbon

Support websites that use Web 2.0 technologies differ from earlier support websites primarily in ____.

A. including frequently asked questions (FAQs) B. the authoring language used to build and maintain the site C. improved site navigation tools D. an emphasis on collaboration and communication among users