Skinner's notion of _____ is similar in some aspects to Bandura's concept of reciprocal determinism

Consider information from the authors of your text about the availability heuristic. If you wanted to improve customer satisfaction survey ratings for your company,

which of the following would you ask customers in terms of their suggestions for improvement? a. Don't ask them for any criticisms or suggestions for improvement. b. Ask them to list their biggest criticism/suggestion. c. Ask them to list as many as they can. d. Ask them to list ten criticisms/suggestions.

Normally, Jake is described by his friends as being easy-going and relaxed. However, when he's under stress, he becomes moody and readily snaps at others

This behavioral tendency for Jake to act outside his normal behavior when he is stressed is called A) ego-syntonic. B) personality disordered. C) context driven. D) ego-dystonic.