__________ is a multistep process used by groups to move from a current, undesirable state to

Statistical information on population characteristics such as age, race, gender, education, and religious views is known as

a. ethnicity. b. demographics. c. speech content. d. socioeconomic status.

Which of the following statements is NOT a guideline suggested by the text? 

A. Avoid exhausted topics unless you have a new approach. B. Know what is illegal in your state, locale, and school and generally avoid those topics. C. Avoid offending persons or groups in your presentation. D. Avoid talking about subjects that make others uncomfortable.