Which of the following phrases best describes a new patient?

a. The patient has never experienced this specific chief complaint before.
b. The patient has never before received any professional or clinical care from the clinician or facility, or has not within the previous 3 years
c. The patient has engaged in a different social activity since the patient's most recent healthcare encounter
d. The patient has requested a new clinician in the healthcare facility because he or she was unhappy with the previous clinician

b) The patient has either never received any professional or clinical care from the clinician or facility before, or within the previous three years