Carrie, Janae's mom, has noticed that her daughter is being moody. Carrie decides that it must
be because Janae is lonely since her friend moved away. To make Janae feel better, she takes her
on a bike ride and then to the swimming pool.
Upon arriving home again, Janae's mood
worsens. Instead of guessing why Janae is not acting like her normal self, Carrie asks, "What's
wrong?" Janae says, "I stayed up extra late with Daddy and we watched a movie. I was tired
before exercising, and now I'm even more tired." Carrie's initial assumptions were wrong. What
technique did Carrie use to ?nd out what was really bothering Janae?
A) impression management B) questioning
C) interviewing D) perception checking
D
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When you give careful and thoughtful attention and responses to the messages you receive you are listening
a. selectively. b. purposefully. c. mindfully. d. for factual information. e. for personal information.
What are the three main characteristics of delivery style that contribute positively to your speech? How do they differ? Do you consider any more important than others?
What will be an ideal response?