Criticism is most destructive when it focuses on:

  a.  defending one's behavior.
  b.  both partners' faults.
  c.  changeable behaviors.
  d.  a partner's character.

  d.  a partner's character.

Communication & Mass Media

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The HURIER model of listening does not recognize that different listening skills become more or less important depending on both your purpose and the communication context

Indicate whether the statement is true or false

Communication & Mass Media

Janet just got interrupted by a coworker who wants to discuss a recent project

Janet does not have much time, so after a few minutes she says. "Do you have any other observations you want to share before I get back to work?" This statement is an example of . A. verbally signaling time is up B. nonverbally signaling time is up C. managing emotions D. changing the location

Communication & Mass Media