Technological advances can usher in a whole new set of competitors that can change a firm's business model

Which of the following is the last step in Kotter's eight-step plan for implementing change?

A) Form a coalition with enough power to lead the change. B) Establish a sense of urgency by creating a compelling reason for why change is needed. C) Communicate the vision throughout the organization. D) Reinforce the changes by demonstrating the relationship between new behaviors and organizational success. E) Consolidate improvements, reassess changes, and make necessary adjustments in the new programs.

Which of the following is a drawback of using a proxy server to ensure online anonymity?

A) the parasitic and unauthorized use of hundreds of computer systems owned by individuals for masking online identity B) the lack of uniform and binding legislation across different countries that determines the legality of using proxy servers C) the need to rely on the promise of the company that operates the proxy to protect its customers' identities D) the inability to consistently ensure online anonymity, especially when government agencies are among the parties involved