The ________ is the interaction between the customer and the service provider

Because Hard Rock Cafés are themed restaurants, operations managers focus their layout design efforts on attractiveness while paying little attention to efficiency

Indicate whether the statement is true or false

Computer criminals who attempt to break into systems or deface Web sites to promote political or ideological goals are called ________

A) hacktivists B) crackers C) social promoters D) internet activists E) online predators