Theories answer why; strategies answer what; skills answer how; and ethics answers __________ questions

When you are listening to a message and also evaluating it, you have to work harder than you do at other times to understand the speaker's message

Indicate whether the statement is true or false

Research indicates that poor eye contact

a. does not affect audience comprehension b. has a negative impact on audience comprehension c. actually forces listeners to pay more attention to a speech d. neither helps nor hurts a speaker