Customer service as a proactive function comes into play only when there has been a complaint
Indicate whether the statement is true or false
FALSE
Customer service as a problem-solving function comes into play only when there has been a
complaint. A customer-focused organization makes customer service an ongoing function. Its
approach is proactive in anticipating problems.
You might also like to view...
Which of the following is the best example of the principle of equal freedom in action?
A. Do yielded the right of way to Tran when Tran was trying to turn right on to Nutwood Avenue to leave CSUF. B. "Your right to swing your fist ends where my nose begins." C. Heen, a business owner, decided to reduce all employees' pay by 10% instead of terminating the employment of some of her employees. D. Smith agreed to teach three nights per week to help the school even though it would deprive him of time with his family.
The first step in global channel planning is to get close to customers
Indicate whether the statement is true or false