Jake tells his boss only what he believes the boss wants to hear. Jake is engaging in ________
A) filtering information
B) selective perception of information
C) communication apprehension
D) emotional blockage
E) emotional contagion
A
Explanation: A) Filtering refers to a sender's purposely manipulating information so the receiver will see it more favorably. A manager who tells his boss what he feels the boss wants to hear is filtering information.
Business
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A) production time B) operating cycle C) accounting cycle D) sales time
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A potential customer is more likely to use a value map than a marketing manager is
Indicate whether the statement is true or false
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