Determining customer loyalty would be a measure of performance under which perspective of the balanced scorecard?

The _________________, contained in all purchase agreements, states the existence or nonexistence of each broker's fiduciary agency with the various parties to the transaction.

a. agency confirmation provision b. broker liability agreement c. hold harmless agreement d. attorney fee provision

Which of the following demographic trends is the most likely cause for a rapid increase in telecommuting?

A) the migration toward micropolitan and suburban areas B) the migration from rural to metropolitan areas C) the increasing number of traditional households D) the growing percentage of married couples who do not have children E) the declining number of manufacturing workers in today's workforce