The Web server software used has a significant impact on how a Web site's Web pages look on a user's computer

You should open memos with ________________________

a. an expletive b. a summary of your last memo c. an informative and interpretive subject line d. a joke

In Chapter 11's "FYI: Disney's Credibility Correction," the key lesson is that ________

A) blogs are the best employee communications vehicle in a crisis B) today, companies are more compelled than ever to do the right thing C) highly-trained immigrants could fill key company positions D) internal employees should always be considered first for promotions