Of the six listening pitfalls mentioned in Chapter two, which two do you find yourself engaging in most? How can you avoid these pitfalls?

Yawning at a boring lecture is an example of an adaptor

Indicate whether the statement is true or false

According to the text, the fundamental axiom of communicating across cultures is:

A. Maximum communication time and effort produce the best outcomes. B. To have realistic expectations will only harm the interaction. C. Understand that at best only 60% of the message will be understood. Be willing to repeat your statements repeatedly. D. Be willing to listen, but always stick to your culture's style.