________ refers to the satisfaction that a person derives, or goals achieved, by making choices on how to spend time and money
A) Usury
B) Utility
C) Egoism
D) Relativism
E) Altruism
B
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Unlike physical products, services cannot be seen, tasted, felt, heard, or smelled before they are bought. This characteristic of services is known as ________
A) inseparability B) intangibility C) variability D) perishability E) heterogeneity
Business
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