People like to have some sense of control over their work. Micro-managing staff will help to either create yea-sayers or cause people to mentally disengage from work." Which creativity killer does this statement exemplify?

________ is often the most difficult but most critical step in the research process

A) Developing the research plan B) Collecting and analyzing the data C) Defining the problem and research objectives D) Interpreting the findings E) Gathering secondary data

The company names of the "service professionals" level of service performance are synonymous with service excellence and an ability to delight customers

Indicate whether the statement is true or false