What percentage of companies will ignore a Twitter complaint?
A) 30
B) 40
C) 50
D) 60
E) 70
Answer: E
Explanation: E) Unfortunately, 70 percent of companies ignore Twitter complaints. However, research suggests that responding through social media can improve customers' goodwill 83 percent of the time.
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Lisa inherits a sales force that does what it wants. She wants to increase her control. How can a she control her sales force?
A. By establishing operating procedures and policies B. By delegating more sales responsibilities to independent representatives C. Through assertiveness training classes D. Through understanding the needs of her sales force E. All of the above
Layoffs are most likely to occur because:
A) the firm offers lucrative incentives to reduce the workforce. B) adequate documentation exists of the worker's poor performance. C) a poor fit exists between the employee and the company. D) the company's strategy forces a reduction in its workforce.