Expected customer services are generally offered _____
a. to all customers
b. free-of-charge
c. at a fee which enables the retailer to break even
d. at a fee which enables the retailer to earn a fair profit over the cost of the service
a
Business
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A common cause of the added complexity of foreign environments is managers' unfamiliarity with other cultures and is called self-reference syndrome.
a. true b. false
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Which of the following will make direct loans to home buyers?
A. Federal Housing Administration (FHA) B. Federal National Mortgage Association (Fannie Mae) C. Farm Service Agency (FSA) and Farmers Home Administration (FmHA). D. Department of Housing and Urban Development (HUD).
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