Offering discounts on future purchases, free merchandise, or other considerations in negative messages about business transactions
A) is almost always viewed as a hollow, insincere gesture.
B) should be avoided since it acknowledges guilt.
C) is a good idea only when dealing with government contracts.
D) has been shown to worsen relationships rather than repair them.
E) can go a long way to rebuilding a customer's confidence in your company.
Answer: E
Explanation: E) To help repair the damage to the relationship and encourage repeat business, many companies offer discounts on future purchases, free merchandise, or other considerations. Even modest efforts can go a long way to rebuilding a customer's confidence in your company.
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Which sentence de-emphasizes the nonessential sentence elements?
A) Our monthly expenditures, which include rent, insurance, and utilities, have increased by 6 percent. B) Only two mail services--Express and LM Couriers--guarantee delivery by noon the next day. C) Taxation at all levels (federal, state, and local) grew in the previous decade.
Office professionals work only in private industry, not in government jobs
Indicate whether the statement is true or false