Which of the following is most accurate concerning prescription drug benefits?
Patients must use mail-order pharmacies for prescriptions
Drug benefits can include tiered copays and exclude certain drugs
Drug benefits are a mandatory part of health care coverage
All drug benefit plans are identical
Drug benefits can include tiered copays and exclude certain drugs
Rationale: Drug benefits can include tiered copays and exclude certain drugs. Other controls include drug classes and specifics on when refills can be processed.
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A personal ________ can be a very effective collection method
a. interview b. gift c. threat d. visit
When a patient with the flu describes how he/she has been unable to sleep, the empathic medical assistant responds with
A. "I feel sorry for you." B. "It will get better soon." C. "I know how the flu can disrupt sleep." D. "You should have taken some cold medicine." E. "You cannot expect to sleep when you are sick."