An organization with relatively few layers of management is referred to as a:

Long-term investments ________

A) include all debt securities that are trading investments or held-to-maturity investments B) are investments in debt and equity securities that are highly liquid and that the investor intends to sell in one year or less C) include debt and equity securities that the investor expects to hold longer than one year or debt or equity securities that are not readily marketable D) are investments in debt securities or equity securities in which the investor holds less than 20 percent of the voting stock and that the investor plans to sell in the very near future

Ellen came across an ad for a new restaurant that promised authentic French cuisine. When she ate there, however, she was disappointed to find that the food was mediocre and not very authentic

Which of the following gaps of service performance does this demonstrate? A) gap between service-quality specifications and service delivery B) gap between perceived service and expected service C) gap between service delivery and external communications D) gap between consumer expectation and management perception E) gap between management perception and service-quality specification