Changing something that has a negative connotation into a more positive one is referred to as ______.

a. presuming goodwill
b. lightening up
c. reframing
d. listening

c. reframing

Communication & Mass Media

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According to VALS, achievers comprise the largest category of people

Indicate whether this statement is true or false.

Communication & Mass Media

Emotional communication is the central concept of

A) social intelligence. B) emotional appreciation. C) dyssemia. D) nonverbal messages.

Communication & Mass Media