Orienting and motivating customer-contact employees and supporting service people to work as a team to provide customer satisfaction is known as ________ marketing

Which of the following external recruiting sources characteristically provides a large number of applicants in a short period of time?

A. Unsolicited applications B. Employee referral C. Educational institution placement services D. Advertising

At which of the following stages of Pondy's organizational conflict model there exists no outright conflict?

A) manifest conflict B) perceived conflict C) latent conflict D) felt conflict