Decision making and problem solving are not as important as leadership for effective organizations

When developing a preparation outline, you should write out everything EXCEPT

A) directions for delivering your speech. B) your specific purpose and a blueprint. C) transitions and signposts. D) your main ideas and all support.

Arbitron ratings have been criticized because they:

a. rely exclusively on telephone interviews. b. give preference to rock and all-news formats. c. under-report minority and non-English-speaking listeners. d. All of these answers are correct.