Treating others, and expecting to be treated, with dignity is referred to as _____

The moment Rodrigo’s professor mentioned that the material covered next was not going to be on the final exam, Rodrigo tuned him out and pulled out his phone to text his friend instead. Which listening barrier may impede this interaction?

a. physiological barriers b. defensive listening c. conflicting objectives d. emotional listening

According to the text, which of the following is NOT an effective strategy for using a slide-deck program? 

A. Limit slides to 4 or 5 lines of text. B. Use several clipart images to spice up the presentation. C. Avoid staying behind the computer. D. Use blank slides to hide your presentation.